Refunds and withdrawal

Web purchases in preparation

Web purchases are currently disabled. Planned offers cannot generate a charge. This information explains the intended mechanisms; full commercial terms are provided before purchases are enabled.

Creations funded with media credits

The required credits are reserved before creation. Successful delivery uses that reservation. A content refusal, error or inability to deliver restores the creation credits; this does not refund the original bank-funded top-up.

A refund of the relevant top-up or subscription period removes access rights originating from that purchase. The same creation cannot result in both credit restoration and a duplicate refund of the same purchase.

Right of withdrawal

For a distance contract to which the right of withdrawal applies, you generally have fourteen days from its conclusion to notify your decision without giving a reason. Buying or starting a creation does not, by itself, waive this right.

For a web order, use Withdraw from a contract, also accessible from the footer and Premium. Sign in to the payer account, select the order, enter your full name, confirm the recipient address and click “Confirm withdrawal”. A timestamped acknowledgement can be downloaded once recorded; its email delivery is handled separately. The form remains available if adult content is locked or the account is suspended.

If you have deleted your account or cannot sign in, the “Declare a withdrawal without signing in” form remains available on the withdrawal page. You can also send your declaration to support@talyni.com or through Help and safety. Specify the account used, order reference and your decision to withdraw. Do not send card numbers or identity documents to support.

Where withdrawal entitles you to a refund, refundable amounts are returned within the statutory period, no later than fourteen days after receipt of the withdrawal decision. Mandatory rules applicable to the contract take precedence over commercial restrictions.

Model declaration

To D’ABOVILLE VENTURES, publisher of Talyni — support@talyni.com:

“I hereby notify you of my withdrawal from the contract for order [reference], concluded on [date]. Consumer’s name: [name]. Account or email address used: [email]. Request date: [date].”

A signature is required only if this declaration is sent on paper. Publisher contact details are provided in the legal notice.

Charging, delivery or conformity errors

For a duplicate charge, unrecognized purchase, missing delivery or lack of conformity, use Help and safety or email support with your order reference. Your request will be tracked and answered. Rights under statutory guarantees for digital content and services remain applicable.

A monetary refund is made through the original payment method unless another method is validly agreed without additional charges. A card hold can be released without constituting a refund; its display depends on the bank.

Earlier orders and appeals

For an earlier order that does not appear in your space, contact support@talyni.com with its reference. It will be handled according to the original contract and payment method.

A support decision can be appealed from the closed request in your space. Subscription cancellation and requesting a refund are separate processes.

Consumer mediation

In the event of a dispute, first send a written complaint to support@talyni.com. If the dispute remains unresolved, you may use the consumer mediator appointed by D'ABOVILLE VENTURES free of charge: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice.

CM2C, 49 rue de Ponthieu, 75008 Paris. Telephone: 01 89 47 00 14. Website: cm2c.net.

You can contact CM2C through its online form, by post at the address above or by email to declarer-un-litige@cm2c.net. Include evidence of your prior complaint and D'ABOVILLE VENTURES’ SIREN number: 109 162 016.

Your request must be submitted within one year of your written complaint. CM2C assesses its admissibility, including whether the same dispute is being examined by another mediator or a court. Mediation does not remove your right to bring a claim before the competent court.